We are serving hundreds of thousands of customers and most of the conversations start with "Hi, I need help". We have build tigerVPN to be efficient and professional and in order to speed up support demand, we need you (the customer) to login to the website first. Yes a simple login will solve many issues.
In case there are system events, you will be automatically informed inside your dashboard. Loggin in also allows us to fetch important account data to help and serve you faster, otherwise we haver to ask you a lot of questions before we can find your account.
PS: you can also skip the chat robot if you login, so do yourself a favour and login first.